By purchasing from our online store you agree to our return policy in full as listed below:
You can return your items for a refund or exchange within 14 days of the order date. Please mail your package in a prepaid, insured, traceable method to the address below with the attention line to “Customer Service.”
Please put a note in your return package with your full name, order number, and whether you are looking to return or exchange the item.
The original shipping and handling charges are NOT refundable. D'Nature New York L.L.C. cannot be held responsible for packages that get lost shipping to hotel addresses or freight forwarding companies.
Unfortunately, return policy excludes limited time products or posted special items.
Items shipped to D'Nature outside of the return window (14 days), in used conditions, without a receipt, or not purchased at dnaturenewyork.com, MAY NOT be credited back or returned to you. D'Nature reserves the right to refuse any returns that do not meet the requirements at any time.CONTACT US
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the next business day.
will be processed in 1-3 business days if your order is received by 3:00 pm EST, depending on product availability.
Orders received after 3:00 pm EST will be processed on the next business day.
Shipping inside of United State flat rate $ 10.00.
Wordwide Shipping flat rate $ 25.00
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.